Tuesday, December 19, 2017

How to deal with zero feedback bidders on your custom auction figure auctions

 Ahh, The nightmare of every customizer is when you get a bidder who has no previous reputation of being in the site, and you have to see the days pass with him being the top bidder, only to later see him win, and never pay. Well, the good news is you don't have to. Through my years of auctioning custom action figures on Ebay  have developed a  a simple method to avoid them: Communication.

Here is the template of every e-mail I send them, which you can use too:

 "Hello (name of the bidder. This is usually auto filled by Ebay)

We have noticed that you have placed one or more bids on one of our items and you have zero feedback. While this is ok, we need to make sure you understand the rules of our auctions:

-This is a CUSTOM figure, meaning it's a one of a kind artistic work , not official or endorsed by a manufacturer or company.
- Payment MUST be made within X amount of days and via Paypal Only.
-(add other things you might have, but always succinct and short. People hate to read long things)

If you agree with these terms please reply with a "yes" within 2 days or we reserve the right to cancel your bid(s). This measure is done to protect our hard working  buyers and bidders. We thank you for your cooperation and for bidding on (your name here) auctions!"

If they do not reply. BAM cancel their bids. If they keep bidding after, block them. You don't have to put up with that. If they don't reply, this means they don't care about winning the item, or you as an artist at  all, but you at least opened a communication channel and don't have to wonder until your auctions are done.
This method has worked for me every time. Though is not foul proof (They can still lie to you) I have to say that 100% of people who have answered with a "yes" have fully completed the transaction while  the ones who didn't, have all gone to hell cause I blocked their bids. 
Hope this helps in any way, and remember to stay creative ALWAYS!

No comments: